1. Introduction

Vantara Digital (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors, clients, and users of our website, https://vantaradigital.id (the “Website”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our Website, contact us, or use our services.

By accessing our Website or providing personal information to us, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information.

2. Information We Collect

Depending on how you interact with our Website and services, we may collect the following categories of information:

A. Personal Information

Information you voluntarily provide, including:

• • Full name.

• • Email address.

• • Telephone number or other contact details.

• • Company or business name.

• • Billing information and transaction records.

• • Information submitted through contact forms, inquiries, or project briefs.

B. Project and Communication Information

Information related to your inquiries, service requests, project requirements, feedback, correspondence, and other communications with Vantara Digital.

C. Technical Information

When you visit our Website, certain technical information may be collected automatically, including:

• • IP address.

• • Browser type and version.

• • Device type and operating system.

• • Pages visited and interactions with the Website.

• • Referring website or source.

• • Date, time, and duration of visits.

The availability of this information depends on the Website’s configuration and the technologies we use.

D. Cookies and Similar Technologies

We may use cookies and similar technologies to maintain Website functionality, understand Website usage, improve performance, and support analytics or marketing activities where applicable.

Please refer to the Cookies section below for more information.

3. How We Use Your Information

We may use personal information for the following purposes:

• • To respond to inquiries and communication requests.

• • To provide, manage, and improve our services.

• • To prepare quotations, proposals, invoices, and project documentation.

• • To process payments and maintain transaction records.

• • To communicate project updates and provide customer support.

• • To maintain Website security and prevent fraudulent or unauthorized activity.

• • To analyze Website performance and improve user experience.

• • To comply with legal, regulatory, accounting, and contractual obligations.

• • To send marketing communications where permitted by law and, where required, with your consent.

We will process personal information for purposes that are appropriate, lawful, and consistent with the applicable legal basis.

4. Legal Basis for Processing

Where required by applicable data protection laws, we process personal information on one or more of the following legal bases:

• • Consent: You have given consent for a specific purpose.

• • Contract: Processing is necessary to enter into or perform a contract with you.

• • Legal obligations: Processing is necessary to comply with applicable laws or regulations.

• • Legitimate interests: Processing is necessary for legitimate business purposes, provided that such interests do not override your legally protected rights.

• • Other lawful grounds: Any other legal basis permitted under applicable law.

Where processing relies on consent, you may withdraw your consent subject to applicable legal requirements. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. How We Share Your Information

We do not sell your personal information as part of our ordinary business operations.

We may share personal information with the following categories of recipients when necessary and legally permitted:

A. Service Providers

Third-party providers that help us operate our Website or deliver our services, including hosting providers, email platforms, analytics providers, payment processors, cloud services, and software vendors.

B. Business Partners and Project Collaborators

Relevant partners or contractors may receive information necessary to complete a project or deliver a service, subject to appropriate confidentiality and data protection arrangements where required.

C. Legal and Regulatory Authorities

We may disclose information when required by law, a valid legal process, or a lawful request from a competent authority.

D. Business Transfers

In the event of a merger, restructuring, acquisition, or transfer of business assets, personal information may be transferred where legally permitted and subject to applicable safeguards.

We aim to ensure that personal information shared with third parties is limited to what is reasonably necessary for the relevant purpose.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to support functionality and understand how visitors interact with the Website.

These technologies may include:

• • Essential cookies: Required for core Website functionality and security.

• • Analytics cookies: Used to understand Website traffic and visitor behavior.

• • Preference cookies: Used to remember selected settings or preferences.

• • Marketing cookies: Used to support advertising measurement or personalized marketing, where applicable.

The actual cookies used depend on the tools and services implemented on our Website.

Where required by law, we will request consent before using non-essential cookies or similar tracking technologies. You may also manage cookies through your browser settings or available Website preference controls.

Disabling certain cookies may affect some Website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, contractual requirements, and applicable laws.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, unless retention is legally required or otherwise permitted.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Depending on the circumstances, these measures may include access controls, account security practices, secure service providers, and appropriate handling procedures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the Internet.

If a personal data incident occurs, we will take appropriate action in accordance with applicable legal requirements.

9. International Data Transfers

Some third-party service providers we use may store or process personal information outside Indonesia.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection laws and that any required safeguards are in place.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• • Request access to your personal information.

• • Request correction or completion of inaccurate or incomplete information.

• • Request deletion or destruction of personal information where legally applicable.

• • Withdraw consent to processing where processing is based on consent.

• • Request information about how your personal information is processed.

• • Object to or request restrictions on certain processing activities where applicable.

• • Request the transfer of your personal information where legally available.

• • Submit a complaint to the relevant data protection authority.

To exercise these rights, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before responding to a request. We will handle requests in accordance with applicable laws and may decline requests where a lawful exception applies.

11. Third-Party Websites and Services

Our Website may contain links to external websites, platforms, or services that are not operated by Vantara Digital.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any external services you visit or use through our Website.

12. Children’s Privacy

Our Website and services are not intentionally directed toward children who are not legally able to provide the required consent under applicable law.

We do not knowingly collect children’s personal information in circumstances where such collection would be unlawful.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Marketing Communications

We may send service-related communications, project updates, or marketing materials where permitted by law.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us directly.

Opting out of marketing communications will not prevent us from sending necessary administrative, transactional, security-related, or service-related messages.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technologies, services, or legal obligations.

Any updates will be published on this page with a revised “Last Updated” date.

Where required by law, we will notify you of material changes or obtain additional consent before implementing changes that require it.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us through our official channels:

• • Website: https://vantaradigital.id

• • Email: vantaraprima@gmail.com
    

Please include sufficient information for us to understand and respond to your request.

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