Terms & Conditions - Vantara Design

1. Introduction

Welcome to Vantara Digital (“Vantara Digital,” “we,” “us,” or “our”).

These Terms & Conditions govern your access to and use of https://vantaradigital.id (the “Website”) and any services provided by Vantara Digital.

By accessing our Website, contacting us, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please discontinue your use of our Website and services.

2. Definitions

For the purposes of these Terms & Conditions:

- “Website” refers to https://vantaradigital.id and its associated pages and features.

- “Client,” “User,” or “you” refers to any individual, business, or entity accessing our Website or using our services.

- “Services” refers to digital services offered by Vantara Digital, including website development, digital marketing, branding, graphic design, digital strategy, consulting, and other services agreed upon by the parties.

- “Deliverables” refers to any work product provided to the Client as part of a project, including designs, websites, digital assets, documents, and other agreed materials.

3. Scope of Services

Vantara Digital provides digital services based on the descriptions published on our Website, proposals, quotations, or individual agreements with Clients.

The specific scope, deliverables, project timeline, revision limits, fees, and other requirements will be determined by the applicable proposal or written agreement.

Any request outside the agreed scope may be subject to additional fees and revised deadlines, subject to the Client’s approval.

We reserve the right to decline any project or request that violates applicable laws, infringes third-party rights, or conflicts with our service policies.

4. Orders and Project Confirmation

Clients may request our services through the contact channels provided on our Website.

A project will be considered confirmed once the Client has accepted the applicable proposal, quotation, order confirmation, or other written agreement and completed any required initial payment.

Clients are responsible for providing accurate project information, clear instructions, and all materials reasonably required to complete the agreed work.

Any changes to the original project requirements may affect the scope, cost, and delivery schedule.

5. Pricing and Payment

Service fees will be communicated through our Website, quotations, proposals, invoices, or other written agreements.

Unless otherwise agreed:

- Payments must be made according to the agreed schedule.

- An upfront payment or deposit may be required before work begins.

- Additional work outside the original scope may incur additional charges.

- Third-party expenses, including domain registration, hosting, software licenses, premium plugins, API usage, and subscription fees, are subject to the agreed payment arrangements.

- Delayed payments may result in project suspension or schedule adjustments following reasonable notice to the Client.

Any applicable taxes and additional charges will be communicated in accordance with applicable laws.

6. Project Timeline and Revisions

We will make reasonable efforts to complete projects within the agreed timeframe.

Project schedules may be affected by delays in receiving content, approvals, feedback, payments, or access credentials from the Client, as well as circumstances beyond our reasonable control.

Revision limits and approval procedures will be specified in the applicable project agreement.

Requests that substantially change the original concept, functionality, or scope may be treated as additional work and quoted separately.

The Client is responsible for reviewing and approving deliverables within a reasonable timeframe.

7. Cancellation and Refunds

Any request to cancel a project must be submitted in writing through our official communication channels.

If a Client cancels a project, any refund or outstanding payment will be determined based on the work completed, costs incurred, third-party commitments, and the applicable project agreement.

Payments for completed work and non-refundable third-party expenses may not be refundable, subject to the agreed terms and applicable law.

If Vantara Digital is unable to complete a project for reasons attributable to us, we will discuss an appropriate resolution with the Client, taking into account the work completed, amounts paid, and applicable contractual obligations.

Nothing in this section excludes any refund or other rights that cannot lawfully be excluded under applicable law.

8. Intellectual Property Rights

Unless otherwise agreed in writing, each party retains ownership of its pre-existing intellectual property, including trademarks, software, templates, methods, tools, and proprietary materials.

Ownership and usage rights for project deliverables will be governed by the relevant proposal, contract, or written agreement.

Unless expressly agreed otherwise, delivery of files or access to a completed project does not automatically transfer all intellectual property rights associated with the deliverables.

The Client represents that it has the necessary rights, licenses, and permissions to use any materials provided to us.

Vantara Digital may display completed projects in its portfolio, promotional materials, or case studies only with the Client’s consent or as otherwise expressly agreed in writing.

9. Client Responsibilities

The Client agrees to:

- Provide accurate, complete, and timely information.

- Supply all materials and approvals required for the project.

- Ensure that supplied content does not infringe third-party rights.

- Maintain the confidentiality of account credentials and access information.

- Use our services and deliverables in compliance with applicable laws.

- Make payments according to the agreed terms.

- Review deliverables and communicate feedback within a reasonable timeframe.

We are not responsible for delays or issues directly caused by the Client’s failure to fulfill these responsibilities.

10. Acceptable Use

You agree not to use our Website or services to:

- Violate any applicable law or regulation.

- Infringe intellectual property, privacy, or other legal rights.

- Distribute malicious software or attempt unauthorized access to systems.

- Interfere with the operation, security, or availability of our Website.

- Submit fraudulent, misleading, defamatory, or unlawful content.

- Engage in activities that could reasonably damage Vantara Digital or third parties.

We reserve the right to restrict or suspend access to our Website or services when reasonably necessary to protect our operations, users, or legal interests.

11. Third-Party Services and Links

Our Website or services may incorporate or link to third-party platforms, tools, software, hosting providers, payment services, or other external resources.

These third-party services are subject to their own terms, privacy policies, fees, availability, and operational limitations.

Vantara Digital does not control third-party services and is not responsible for their independent policies, performance, security, or availability, except where responsibility cannot be excluded under applicable law or arises from our own acts or omissions.

Clients are responsible for reviewing the relevant third-party terms before using such services.

12. Confidentiality and Data Protection

We will take reasonable measures to protect confidential information provided by Clients in connection with our services.

Confidential information will not be disclosed to unauthorized parties except where disclosure is authorized, necessary to provide the agreed services, required by law, or otherwise permitted under applicable agreements.

Personal information collected through our Website or services will be handled in accordance with our Privacy Policy and applicable Indonesian data protection laws.

Clients should avoid sharing sensitive personal information unless it is necessary for the provision of the relevant service.

13. Disclaimer of Warranties

We strive to provide professional services and maintain the availability and accuracy of our Website.

However, unless expressly guaranteed in a written agreement or required by law, our Website and general information are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted Website availability, error-free operation, specific search engine rankings, advertising performance, sales figures, revenue growth, or other business outcomes unless expressly agreed in writing.

Digital marketing and other performance-based services may be affected by third-party platform policies, market conditions, competition, and factors beyond our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Vantara Digital will not be liable for indirect, incidental, special, or consequential losses arising from the use of our Website or services.

This may include loss of profits, business opportunities, revenue, data, or anticipated savings, where such exclusions are legally permissible.

Any liability directly arising from a specific project will be assessed in accordance with the applicable agreement and applicable law.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability arising from fraud or other matters that cannot legally be excluded.

15. Indemnification

To the extent permitted by applicable law, the Client agrees to be responsible for claims, losses, or reasonable expenses arising directly from the Client’s unlawful use of our services, infringement of third-party rights through materials supplied by the Client, or material breach of these Terms & Conditions.

This provision does not apply to the extent that a claim results from Vantara Digital’s own unlawful conduct or other circumstances for which the Client cannot legally be held responsible.

16. Suspension and Termination

We may suspend or terminate a Client’s access to our Website or services if the Client materially breaches these Terms & Conditions, engages in unlawful activities, or fails to meet agreed payment obligations, subject to reasonable notice where appropriate and applicable legal requirements.

Either party may terminate a project in accordance with the applicable project agreement.

Termination does not automatically eliminate payment obligations, confidentiality requirements, or intellectual property provisions that have already arisen or are intended to survive termination.

17. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time.

Changes will be published on this page with an updated revision date. Material changes may also be communicated through appropriate channels where reasonably necessary.

Your continued use of our Website after updated terms become effective constitutes acceptance of the revised terms to the extent permitted by applicable law.

For existing projects, any changes to contractual obligations will remain subject to the applicable project agreement and legal requirements.

18. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of the Republic of Indonesia.

The parties will first attempt to resolve any dispute through good-faith discussions and amicable settlement.

If the dispute cannot be resolved amicably, it may be submitted to the competent courts or other dispute resolution mechanisms available under applicable Indonesian law.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.

19. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.

20. Entire Agreement

These Terms & Conditions, together with any applicable proposal, service agreement, quotation, and Privacy Policy, constitute the terms governing the use of our Website and services.

In the event of a conflict between these Terms & Conditions and a specific written project agreement, the project agreement will prevail for the relevant project to the extent of the conflict.

21. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us through our official channels:

- Website: https://vantaradigital.id

- Email: vantaraprima@gmail.com